ORDER AND SHIPPING
Order Status
Once your order has been dispatched from our facility, you will receive an email containing a tracking number. Please use this tracking number to check the transit and current status of your order.
If you have not received a tracking number yet, please feel free to reach out to us, and we will be happy to assist you!
Missing Order
We’re sorry to hear that you cannot locate your order. If your package has been marked as delivered, we recommend the following steps:
- Contact the transportation company: Ask for a Proof of Delivery to confirm the details of the delivery.
- Check with neighbors or housemates: Sometimes, packages are received on your behalf by others.
If you still cannot locate your package after these steps, please don’t hesitate to reach out to our Customer Service Team. You can contact us by emailing planbear.com, and we will be happy to assist you further.
Delivery Timeline
Shipping Time:The shipping time represents the approximate number of business days it takes for your order to be delivered after it leaves our warehouse. All orders are typically shipped within4-8 business days. Please note thatbusiness daysexclude weekends, holidays, and any unforeseeable delays from the courier (such as weather, volume, or traffic issues).
Sale Periods: During sale periods, there may be a delay of up to2-4 business daysdue to high order volumes.
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Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.