Once your order has been dispatched from our facility, you will receive an email containing a tracking number. Please use this tracking number to check the transit and current status of your order.

If you have not received a tracking number yet, please feel free to reach out to us, and we will be happy to assist you!

We’re sorry to hear that you cannot locate your order. If your package has been marked as delivered, we recommend the following steps:

1. Contact the transportation company: Ask for a Proof of Delivery to confirm the details of the delivery.
2. Check with neighbors or housemates: Sometimes, packages are received on your behalf by others.

If you still cannot locate your package after these steps, please don’t hesitate to reach out to our Customer Service Team. You can contact us by emailing planbear.com, and we will be happy to assist you further.

Shipping Time:The shipping time represents the approximate number of business days it takes for your order to be delivered after it leaves our warehouse. All orders are typically shipped within4-8 business days. Please note thatbusiness daysexclude weekends, holidays, and any unforeseeable delays from the courier (such as weather, volume, or traffic issues).

Sale Periods: During sale periods, there may be a delay of up to2-4 business daysdue to high order volumes.